Skin Check Sunshine Coast Client FAQs

What are your fees?

Please refer to our Services and Fees page.

Do I need a referral?

No.

How do I make payment?

Payment is required on the day. We do not accept cash so please pay with a bank card.

What is the Medicare safety net?

The Medicare safety nets help reduce the out of pocket costs for out of hospital services. Click here for further information.

Can I use my private health insurance?

No. By law, private health insurance cannot cover out of hospital medical services. Click here for further information.

What is your cancellation policy?

If you do not attend your appointment or cancel within 24 hours you will be liable to a $50 fee and won’t be able to re-book until this is paid. For appointments booked well in advance, we have a confirmation system (text and phone call reminders), and if you do not confirm your attendance we will cancel the appointment.

What happens during a skin and moles check?

Your doctor will inquire about your concerns and relevant medical history then ask you to undress and position yourself on the examination table. We have curtains and sheets available to keep you modest. The doctor will methodically check over your body, using a dermatoscope device to look closely at spots.

Do I have to get completely undressed for a skin and mole check?

Most of our patients prefer to leave their underwear on for a skin check. Please advise your doctor if you want to be checked underneath. Skin cancers can occur anywhere on the body. We may insist on having another staff member chaperone.

Which pathology do you use?

Since October 2023 the clinic has used Infinity Pathology. Prior to this it used QML pathology. You and your doctors can access a copy of results from your MyHealthRecord.

Do you recommend a particular sunscreen?

We recommend using SPF 30+ creams and lotions. Any brand is fine and sometimes you need to try a number to find one that you like. Spray on sunscreens are often not applied thickly enough to be reliable. Don’t forget to use shade, clothing, hats and sunglasses to protect yourself from the sun. UV rating apps such as SunSmart are helpful to plan outdoor activities.

Do you have disability access?

Our skin and moles check clinic in Minyama is on the ground floor and can be accessed by wheelchair. There are two disability parks in front of the clinic entrance.

Do you do total body photography?

No. If you are assessed as being high risk of melanoma and an appropriate candidate for total body photography, we will advise of local options.

What can I do to prepare for a skin check?

For your first appointment, please arrive 5-10 minutes early to complete a registration form if you did not complete one online. Traffic and parking can be slow so please budget extra time. Please wear clothing and footwear that can be readily removed for your skin check. Please do not wear makeup as this could disguise skin cancers (we have make up removal wipes available). Please wear your hair loose so we can check your scalp. If you have concerns with your nails, do not wear polish or artificial nails over the top. We appreciate you having a shower prior to your appointment to remove dirt, sweat and grime on the skin. Also, if you have a biopsy performed you will need to keep a dressing dry overnight.

Where is your melanoma clinic located?

Find us at 7 Nicklin Way, Minyama. The building is called The Medical and Diagnostic Centre. Next door is the Westpac / MP office. Across the road is Golf World and Tackle World.

Do you do medical reports for insurance, DVA etc?

Yes. Please provide a copy of the report, we will quote, and once payment has been received (our policy) the doctor will complete the report.

How do I transfer records?

Doctors can send us a request for medical records and we will send a copy of records securely through Medical Objects (we prefer not using email). If you want a printed record, there will be a fee for printing and postage.